We base on your contract period when offering loans in order to mitigate delinquency risk, but this might change in future with the SACCO status where we plan to design products according to your status.
We are working hard with officials in charge to solve this issue. In the meantime, your savings might be used as loan repayment. If you notice this, please contact us as soon as possible.
Write a letter to the HSS-MAG explaining your reasons, and do not forget to include your bank account in the letter. Send your letter to firstname.lastname@example.org. This request takes 30 days from the reception date.
Our loan operations have now shifted from email to the web portal. Please check the status of your application regularly because there might be a document you still need to upload or a condition that you did not apply
You get a loan in just two weeks for ordinary and emergency loan, and 24 hours for an overdraft loan. It might only take longer for specific cases.
You can get updates on your loan by simply logging in to the web portal and check the loan status. It can be; Pending – We have not yet started working it; Reviewed – We are working on it; Returned back – Some missing files or details for your correction; Approved – Loan approved; Rejected …
Instead of membership cards, members have account numbers, and they can check their accounts anytime at the web portal. For those who paid for membership cards, that amount have been added to their savings.
We provide three types of loans. Emergency, Ordinary, and Overdraft loan. For more information on loan, visit us via this link.
No, you can only apply for loans after being a member for at least 3 months for overdraft loan and 6 months for emergency and ordinary loans.
Yes, you can check your account status via our newly launched Web Portal. Our members’ online self-serving portal to check how much they have been saving, applying for loans, checking the progress for loan repayment, and many more! You may access the portal via www.online.hssmag.rw. Learn more about using the portal via this link.